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Rego Easy (DAIS)
Invalidation Guidelines
 
Overall Same Day Invalidation Rule
  1. Overall Same Day Invalidation Rule
    1. List Of documentation that is required by the ESP-Support with request for reprocessing
    2. Overall Same Day Invalidation Rule

  2. Failure to take delivery of a vehicle
    1. New Business and Transfer Transaction
    2. Non Delivery Process

  3. Incorrect Customer Reference Number (CRN)
    1. New Business and Transfer Transactions

  4. Incorrect Vehicle
    1. New Business Transaction
    2. Acquisition Transaction
    3. Transfer Transaction

  5. Incorrect Vehicle Details
    1. New Business Transaction

  6. Incorrect Plate Number
    1. New Business

  7. Incorrect Purpose of Use
    1. New Business or Transfer Transaction

  8. Failure to exempt duty or incorrect market value entered
    1. New Business and Transfer Transaction

  9. Failure to apply a concession
    1. New Business and Transfer transaction

  10. Incorrect Registration Date (i.e. Business Action Date)
    1. New Business Transaction

  11. Incorrect Transfer Date (i.e. Business Action Date)
    1. Transfer Transaction

  12. Incorrect pay-term (Overall invalidation rule does not apply)
    1. New Business and Renewal Transaction

  13. Failure to Apply a Common Due Date, Common Due Date added in Error or wrong Common Due Date selected
    1. New Business Transaction

  14. Internet Timeout
    1. Any Transaction Type

  15. Renewal paid or not paid in error
    1. Transfer Transaction
    2. Renewal Paid in Error (The overall invalidation rule does not apply)

  16. Incorrect Plate Number
    1. New Business or Replacement Plate Transaction

  17. Incorrect Plate Type
    1. New Business or Replacement Plate Transaction

  18. Failure to Remove Personalised/Customised Plates at time of Transfer
    1. Replacement Plate and Transfer Transaction

  19. All Correction Requests on New Personalised Plates Ordered
    1. All Correction Requests on New Personalised Plates Ordered

  20. Plate Transaction Errors
    1. Plates Surrendered in Error
    2. Replacement plates in Error

  21. CTP - Incorrect ITCE Code
    1. New Business and Renewal Transaction
    2. Transfer Transaction

  22. Incorrect CTP Insurer or Class (The overall invalidation rule does not apply)
    1. New Business or Renewal Transactions

  23. Duplicate CTP Certificate Number
    1. Duplicate CTP Certificate Number

  24. Cancellation Transactions
    1. Incorrect Vehicle Cancelled (Overall invalidation rule does not apply)
    2. Vehicle Cancelled in Error (Overall invalidation rule does not apply)

  25. Incorrect Odometer Reading Entered
    1. New Business, Acquisition and Transfer
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A.) New Business and Transfer Transaction

When a vehicle is registered and the actual sale of vehicle does not go ahead, this is considered to be a Non Delivery. i.e. Vehicle was never driven on a public road.

The time frame for reporting a Non Delivery for invalidation is up to close of business the next working day after the New Business was transacted. As long as the request to invalidate the transaction is received by the ASP by this time invalidation is to be approved.

The non delivery process must be used for any vehicles falling outside of this time frame.



B.) Non Delivery Process

A duty refund may be requested within 3 months from the original transaction's payment date (any refund request exceeding 3 months must be directed to the Office of State Revenue). The process to obtain the refund is below:
  • acquire vehicle into dealership name, the earliest processing date that can be used is day after new business was processed
  • cancel registration and surrender number plates or sell as a registered vehicle and transfer with a safety certificate
  • provide a signed statement to Queensland Transport advising vehicle never left premises and request for duty refund
  • ESP-Support will then arrange for an account adjustment for the duty amount to dealer's account
When a vehcle is reprocessed for registration after a Non Delivery, "Vehicle Previously Registered?" should be entered, as "No" so that no Safety Certificate will be required for the transaction.

Note these Exclusions:
If the vehicle was registered in a State Government Department's name, the transaction must be reversed, as State Government vehicles are non-transferable.

If the vehicle was registered in to Dealership's name it cannot be invalidated for reason of 'non-delivery'. Any request for reversal received on or after the following working day must be declined. Dealership must cancel registration if they no longer want it registered.



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