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Dealer Solutions
Rego Easy (DAIS)
Invalidation Guidelines
 
Incorrect Vehicle
  1. Overall Same Day Invalidation Rule
    1. List Of documentation that is required by the ESP-Support with request for reprocessing
    2. Overall Same Day Invalidation Rule

  2. Failure to take delivery of a vehicle
    1. New Business and Transfer Transaction
    2. Non Delivery Process

  3. Incorrect Customer Reference Number (CRN)
    1. New Business and Transfer Transactions

  4. Incorrect Vehicle
    1. New Business Transaction
    2. Acquisition Transaction
    3. Transfer Transaction

  5. Incorrect Vehicle Details
    1. New Business Transaction

  6. Incorrect Plate Number
    1. New Business

  7. Incorrect Purpose of Use
    1. New Business or Transfer Transaction

  8. Failure to exempt duty or incorrect market value entered
    1. New Business and Transfer Transaction

  9. Failure to apply a concession
    1. New Business and Transfer transaction

  10. Incorrect Registration Date (i.e. Business Action Date)
    1. New Business Transaction

  11. Incorrect Transfer Date (i.e. Business Action Date)
    1. Transfer Transaction

  12. Incorrect pay-term (Overall invalidation rule does not apply)
    1. New Business and Renewal Transaction

  13. Failure to Apply a Common Due Date, Common Due Date added in Error or wrong Common Due Date selected
    1. New Business Transaction

  14. Internet Timeout
    1. Any Transaction Type

  15. Renewal paid or not paid in error
    1. Transfer Transaction
    2. Renewal Paid in Error (The overall invalidation rule does not apply)

  16. Incorrect Plate Number
    1. New Business or Replacement Plate Transaction

  17. Incorrect Plate Type
    1. New Business or Replacement Plate Transaction

  18. Failure to Remove Personalised/Customised Plates at time of Transfer
    1. Replacement Plate and Transfer Transaction

  19. All Correction Requests on New Personalised Plates Ordered
    1. All Correction Requests on New Personalised Plates Ordered

  20. Plate Transaction Errors
    1. Plates Surrendered in Error
    2. Replacement plates in Error

  21. CTP - Incorrect ITCE Code
    1. New Business and Renewal Transaction
    2. Transfer Transaction

  22. Incorrect CTP Insurer or Class (The overall invalidation rule does not apply)
    1. New Business or Renewal Transactions

  23. Duplicate CTP Certificate Number
    1. Duplicate CTP Certificate Number

  24. Cancellation Transactions
    1. Incorrect Vehicle Cancelled (Overall invalidation rule does not apply)
    2. Vehicle Cancelled in Error (Overall invalidation rule does not apply)

  25. Incorrect Odometer Reading Entered
    1. New Business, Acquisition and Transfer
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A.) New Business Transaction

If you register the incorrect vehicle the transaction must be reversed and reprocessed with the correct vehicle details. The same transaction date must apply. An Invalidation request is to be forwarded to your ASP. If the error is to be sent to the ESP-Support for reprocessing provide full supporting documentation (please refer to the list).

If the correct vehicle cannot be registered using the original transaction date, then an invalidation reason of "Non-Delivery" would apply, rather than "Incorrect Vehicle Registered".



B.) Acquisition Transaction

If you acquire a vehicle into your stock and it is incorrect or you didn't take delivery, you can request the acquisition be reversed. This will then put the record back into the last registered owners name.



C.) Transfer Transaction

If you transfer the incorrect vehicle, you can request invalidation via your ASP to have the transaction reversed. The vehicle will then go back into the last registered owner's name.

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