Online Support offers you the ability to submit common support issues to us electronically, directly into our support system. Online Support takes advantage of the Internet connection that you already have for DAIS and sends support requests to us in much the same way as you send transactions to Queensland Transport. Another significant advantage is that it allows you to see your Support Requests as they are received, so you know at a glance that we have your request and where it sits in the queue.

Once we resolve your support issue the resolution is sent back to you in the same way and Dealerlogic automatically notifies you when the response is received. The response will appear on your screen and with many transactions, will actually update the stock or client card with the relevant information.

• About Online Support
1. About Online Support

1. General Support
1. What is Online Support?
2. So why Online Support?
3. How does it work - An overview
4. What does the Support Queue screen do?
5. General Support Request


2. CRN Support
1. CRN Check
2. How to lodge a CRN Application (Organisation)
3. How to lodge a CRN Application (Individual)
4. Checking the status of a CRN Application
5. When a CRN Application is processed and a CRN is returned
6. If a CRN Application is rejected


3. Rego Expiration Check
1. VIN & Rego Expiry Check


4. Additional Frequently Asked Questions
1. Setting up your Gateway (REVS) User Name & Password...
2. When I try to send a transaction it asks for a user name & password?
3. What DAIS screens have changed in Dealerlogic?
4. What will happen if there are issues with the new system?
5. Should I call support if I can't connect to DAIS?

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